At Torque Elevators LLP (www.torqueelevators.in), we value our customers and strive to ensure complete satisfaction with every purchase. Please read our refund and cancellation policy carefully before placing an order.
1. Refund Eligibility
- Refunds are applicable only for eligible products and services purchased directly from Torque Elevators LLP.
- To qualify for a refund, the request must be made within 7 days of delivery/installation.
- Products must be unused, undamaged, and returned in original packaging with all accessories, manuals, and invoices.
- Customized or specially manufactured items (e.g., tailor-made elevator kits, custom cabin designs, non-standard parts) are non-refundable.
- Proof of purchase (invoice/order number) is required.
- If approved then refund will be credited to the original payment method within 7 days.
2. Timeframes
- Refunds, once approved, will be processed within 7–14 business days from the date of receiving the returned product or confirmation of cancellation.
- Refunds will be credited via the original payment method unless otherwise agreed.
- Processing times may vary depending on your bank or payment provider.
3. Return & Replacement Process
- Customers must raise a return/replace request by contacting us at torqueelevator@gmail.com or calling +91 78747 46127 / +91 81289 19279.
- Our team will verify eligibility and guide you through packaging, pickup, or delivery of the product.
- Returned items must be unused, in original packaging, and with all accessories.
- Replacement will be subject to stock availability. If unavailable, a refund will be processed.
- Once we receive and inspect the returned product, we will notify you regarding approval or rejection of the refund/replacement.
- If return is approved then exchange or replaced product will be delivered in 7 days.
Return should be made within 7 days after receiving the product
4. Non-Refundable / Non-Cancellable Items
The following products and services are non-refundable & non-cancellable:
- Customized elevator solutions, safety sets, and machine bases manufactured as per order.
- Services already rendered are non-refundable.
- Installed or used products cannot be returned or refunded.
- Installation, inspection, and on-site service charges.
- Products damaged due to customer misuse, negligence, or improper installation by non-authorized personnel.
- Damage caused during transit, mishandling, or improper installation is not covered under refund or replacement.
5. Cancellation Policy
- Orders can be canceled within 24 hours of purchase, subject to written confirmation via email.
- After 24 hours, cancellation requests will not be accepted if the order has already been processed, shipped, or manufactured.
- Cancellations, if approved, may attract a 10% cancellation fee to cover administrative and processing costs.
- Refund for cancellations will be initiated within 7–10 business days.
6. Contact Us
For refund, return, or cancellation requests, please contact:
Torque Elevators LLP
Email: torqueelevator@gmail.com
Phone: +91 78747 46127 / +91 81289 19279
Website: www.torqueelevators.in
ready-to-upload HTML webpage format with SEO keywords
<!doctype html>
<html lang="en">
<head>
<meta charset="utf-8">
<meta name="viewport" content="width=device-width,initial-scale=1">
<title>Refund & Cancellation Policy | Torque Elevators LLP</title>
<meta name="description" content="Refund & Cancellation Policy for Torque Elevators LLP — eligibility, timeframes, return & replacement process, non-refundable items, cancellation procedures, fees and contact details.">
<meta name="keywords" content="refund policy, cancellation policy, return process, elevator parts refund, Torque Elevators LLP, elevator kit refund, replace policy">
<link rel="canonical" href="https://www.torqueelevators.in/refund-policy">
<style>
:root{--brand-navy:#0b2545;--brand-orange:#ff7a00;--muted:#666}
body{font-family:Inter,Segoe UI,Helvetica,Arial,sans-serif;margin:0;color:#111;background:#fff;line-height:1.6}
.container{max-width:900px;margin:36px auto;padding:24px}
header{display:flex;align-items:center;gap:16px}
.logo{width:84px;height:84px;border-radius:8px;background:linear-gradient(135deg,var(--brand-orange),var(--brand-navy));display:flex;align-items:center;justify-content:center;color:#fff;font-weight:700}
h1{color:var(--brand-navy);margin:0 0 6px;font-size:24px}
p.lead{margin:6px 0 20px;color:var(--muted)}
section{margin:20px 0;padding:18px;border:1px solid #f1f1f1;border-radius:8px}
h2{margin:0 0 12px;color:var(--brand-navy);font-size:18px}
ul{margin:0 0 12px 20px}
.note{background:#fffbf2;border-left:4px solid var(--brand-orange);padding:10px;border-radius:4px;color:#6a4a00}
.contact{display:flex;flex-wrap:wrap;gap:12px}
.contact a{color:var(--brand-navy);text-decoration:none}
footer{margin-top:28px;color:var(--muted);font-size:14px}
@media (max-width:600px){.container{padding:16px}}
</style>
<script type="application/ld+json">
{
"@context": "https://schema.org",
"@type": "WebPage",
"name": "Refund & Cancellation Policy",
"url": "https://www.torqueelevators.in/refund-policy",
"publisher": {
"@type": "Organization",
"name": "Torque Elevators LLP",
"url": "https://www.torqueelevators.in"
}
}
</script>
</head>
<body>
<div class="container">
<header>
<div class="logo" aria-hidden>TE</div>
<div>
<h1>Refund & Cancellation Policy</h1>
<p class="lead">Effective: <strong><!-- Insert Effective Date -->October 3, 2025</strong> | Status: <strong>Active</strong></p>
</div>
</header>
<section>
<h2>Scope & Overview</h2>
<p>This Refund & Cancellation Policy applies to purchases made directly from <strong>Torque Elevators LLP</strong> (<a href="https://www.torqueelevators.in">www.torqueelevators.in</a>), including product orders, elevator kits, and services such as installation, inspection, and onsite support. By placing an order you agree to the terms described below.</p>
</section>
<section>
<h2>1. Refund Eligibility</h2>
<ul>
<li>Refunds are applicable only for orders placed directly with <strong>Torque Elevators LLP</strong>.</li>
<li>To be eligible for a refund, the refund request must be submitted within <strong>7 days</strong> of product delivery or completion of service (installation/inspection) unless a different period is explicitly stated on the invoice.</li>
<li>Products must be returned unused, in original packaging, with all accessories, manuals, warranty cards, and the original invoice.</li>
<li>We reserve the right to inspect returned items prior to approving a refund.</li>
</ul>
</section>
<section>
<h2>2. Timeframes & Refund Process</h2>
<ul>
<li>All refund requests will be acknowledged within <strong>3 business days</strong> of receipt.</li>
<li>If a return is approved, refunds will be processed within <strong>7–14 business days</strong> from the date we receive the returned product or confirm cancellation.</li>
<li>Refunds will be issued using the original payment method unless otherwise agreed in writing.</li>
</ul>
</section>
<section>
<h2>3. How to Request a Return, Replacement or Refund</h2>
<ol>
<li>Contact our support team by email or phone with your order number and the reason for returning: <div class="contact"><a href="mailto:torqueelevator@gmail.com">torqueelevator@gmail.com</a> | <a href="tel:+917874746127">+91 78747 46127</a> | <a href="tel:+918128919279">+91 81289 19279</a></div></li>
<li>Provide photos (if applicable) showing damage or defect and any supporting documents.</li>
<li>Our returns team will confirm eligibility, provide an RMA (Return Merchandise Authorization) if required, and detail shipping or pickup instructions.</li>
<li>For replacements, we will ship the replacement item subject to stock availability. If replacement is unavailable, a refund will be processed as per this policy.</li>
</ol>
</section>
<section>
<h2>4. Non-Refundable & Non-Cancellable Items</h2>
<div class="note">The following items and services are strictly non-refundable and non-cancellable unless otherwise stated in writing:</div>
<ul>
<li>Customized or specially manufactured elevator kits, custom cabin designs, and tailor-made components produced to buyer specifications.</li>
<li>Installation, inspection, commissioning, and onsite service charges once the service has been delivered or scheduled and confirmed.</li>
<li>Products damaged by customer misuse, modification, or installation by unauthorized technicians.</li>
<li>Consumables or parts sold as-is for export or bulk orders where the invoice explicitly states non-returnable.</li>
</ul>
</section>
<section>
<h2>5. Cancellation Policy & Fees</h2>
<ul>
<li>Orders may be canceled within <strong>24 hours</strong> of placement by sending a written request to <a href="mailto:torqueelevator@gmail.com">torqueelevator@gmail.com</a>.</li>
<li>After 24 hours, cancellations will be considered only if the order has not entered processing, manufacturing, or shipping stages.</li>
<li>Approved cancellations may be subject to a <strong>10% cancellation fee</strong> to cover administrative and processing costs, unless otherwise agreed in writing.</li>
<li>For large or bulk orders, cancellation charges may be higher to reflect incurred manufacturing and logistics costs. Specific terms will be disclosed in the order confirmation or contract.</li>
</ul>
</section>
<section>
<h2>6. Damaged or Incorrect Items</h2>
<ul>
<li>If you receive a damaged or incorrect item, notify us within <strong>48 hours</strong> of delivery with photos and the original packing slip.</li>
<li>We will arrange for inspection and, if confirmed, either replacement at no additional cost or a full refund for the affected item.</li>
</ul>
</section>
<section>
<h2>7. Refunds for Services</h2>
<ul>
<li>Services such as installation, commissioning, and preventive maintenance are non-refundable after the service has been performed.</li>
<li>If a scheduled service is canceled by the customer with less than 48 hours notice, a cancellation fee equal to the service charge may apply.</li>
</ul>
</section>
<section>
<h2>8. Partial Refunds</h2>
<p>Partial refunds may be issued in situations including but not limited to: returned items missing accessories, items with minor damage, or when only a portion of the order is being returned. The amount will be determined after inspection and communicated to the customer.</p>
</section>
<section>
<h2>9. Dispute Resolution</h2>
<p>For any disputes regarding refunds or cancellations, please contact our customer support. We will make commercially reasonable efforts to resolve issues in good faith. If unresolved, disputes will be governed by the laws of India and subject to the jurisdiction of courts in Haridwar, Uttarakhand.</p>
</section>
<section>
<h2>10. Contact & Additional Information</h2>
<p>If you have any questions about this policy or need help with a return, replacement, or refund, contact us:</p>
<div class="contact">
<div><strong>Torque Elevators LLP</strong></div>
<div><a href="https://www.torqueelevators.in">www.torqueelevators.in</a></div>
<div><a href="mailto:torqueelevator@gmail.com">torqueelevator@gmail.com</a></div>
<div><a href="tel:+917874746127">+91 78747 46127</a> / <a href="tel:+918128919279">+91 81289 19279</a></div>
</div>
</section>
<footer>
<p>Revision: 1.0 | Last updated: <strong><!-- Insert Last Updated Date -->October 3, 2025</strong></p>
<p>Company Status: <strong>Active</strong> — not suspended, canceled, or expired.</p>
</footer>
</div>
</body>
</html>
