At Torque Elevators LLP, we strive to ensure customer satisfaction. This Return Policy explains the criteria and process for returning products or canceling services.
1. Return Eligibility
- Returns are allowed only for products that are manufacturing defective or incorrectly supplied.
- Products that are used, installed, or customized are not eligible for return.
- Requests must be submitted within 7 days of receiving the product or service.
2. Return & Cancellation Process
- To initiate a return or cancel a service, contact us at:
- Email: torqueelevator@gmail.com
- Phone: +91 78747 46127 / +91 81289 19279
- Provide your order number, invoice, and details of the issue.
- We will guide you on whether the product needs to be returned and provide instructions for safe packaging and delivery if applicable.
3. Timeframes
- Return requests must be made within 7 days from delivery.
- Once we receive and inspect the returned product, we will confirm approval or rejection.
- Refunds, if approved, will be processed within 7–14 business days via the original payment method.
4. Refunds and Exchanges
- Eligible returns may be refunded or replaced based on availability.
- Refunds are processed through our payment gateway; we do not store sensitive payment information.
- Exchanges are subject to stock availability.
- Once damage order is return and approved then the order will be delivered in 7 days .
5. Customer Support
For any questions, concerns, or help with returns or cancellations, contact us:
- Email: torqueelevator@gmail.com
- Phone: +91 78747 46127 / +91 81289 19279
- Website: www.torqueelevators.in
