At Torque Elevators LLP, we ensure transparency regarding the shipment of products purchased from us. This Shipping Policy explains the process, responsibilities, and communication channels.
1. Shipping Responsibility
- Customers are responsible for choosing the shipping agency or transporter for delivery of products.
- If shipment is arranged by Torque Elevators LLP on behalf of the client, we act only as a facilitator. We are not liable for any loss, delay, or damage caused during transit by the shipping agency or transporter.
- All orders will be delivered within 5-10 Days.
2. Eligibility for Returns or Cancellations
- Returns or cancellations are allowed only for products that are manufacturing defective or incorrectly supplied.
- Used, installed, or customized products are not eligible for return or cancellation.
3. Return & Cancellation Process
- To request a return or cancel a service, contact us immediately:
- Email: torqueelevator@gmail.com
- Phone: +91 78747 46127 / +91 81289 19279
- Provide your order number, invoice, and issue details.
- We will guide you on whether the product should be returned and provide instructions for safe packaging and delivery if applicable.
4. Timeframes
- Return requests must be submitted within 7 days of product delivery.
- Once the product is received and inspected, we will confirm approval or rejection of the return.
- Approved refunds will be processed within 7–10 business days via the original payment method.
5. Refunds and Exchanges
- Eligible returns may be refunded or replaced depending on availability.
- Exchanges are subject to stock availability.
- Refunds are processed through our secure payment gateway, and sensitive payment information is not stored by us.
6. Customer Support
For questions, concerns, or assistance with shipping, returns, or cancellations, please contact:
- Email: torqueelevator@gmail.com
- Phone: +91 78747 46127 / +91 81289 19279
- Website: www.torqueelevators.in
